Call Center telePhone Solutions
We provide Voice over IP and Unified Communications Systems that enable our customers to have the best technology for there businesses. We know that when you are running a call center it is imperative that your phone system provides slick reliable performance, that is where we come in.
We not only provide the complete infrastructure for call center businesses, we also provide the value added services that enable us to work as your effective partner for enabling us to develop future strategies to help customers succeed in the world of efficient communication.
Our call center phone solutions are proven to be capable of running any type of outbound telephone campaigns. Whether you wish to broadcast hundreds or thousands of calls at once, use auto dialling techniques to streamline your sales department or have demanding inbound calling operations, we have a solution for you at a competitive price.
Our call center systems are state of the art telephone systems provided by a range of world leading suppliers including Polycom, Panasonic and Avaya. With both inbound and outbound capabilities, our call center solutions provide efficient call distribution, intuitive interactive voice response systems and more. This allows your customers to reach their desired destination with ease, plus it allows your business to increase the efficiency, productivity, and revenue potential of your call center.
Call blending call center telephone solutions
Call blending solutions are often the most versatile solution for call centers. A blended call center solution allows the ultimate mix of inbound and outbound call management at the same time. This flexible system provides the following key features:
* Inbound campaign handling with touch tone menus (if required)
* Outbound call handling with predictive dialling with both automatic dead-number detection and answering machine detection
* Blended operation (inbound and outbound campaigns running simultaneously)
* Call recording,
* Call search facility
* Multiple campaign capability
* Unlimited admin consoles
* Comprehensive reporting facilities
* 100% compliance with UK distant selling regulation and best practice guidelines
Our team of experienced engineers and administration staff are able to offer ongoing call center support packages to ensure that you business continues to maximise the productivity of the its new call centre telephone solution.