maintenance solutions for business telephone systems
- Remote access maintenance
- Onsite maintenance
- Heartbeat monitoring
telephone systems maintenance solutions to suit your business
Remote access telephone systems maintenance - the office based technical support team have a wealth of knowledge and are able to deal with around 79% of support requests remotely, reducing the time taken to clear problems and causing least disruption to our customers’ working day.
Onsite maintenance - Only 21% of faults require a technician to attend a site. All clients including international sites are provided with business telephone support (remote) 24 / 7 from the UK, with onsite support provided by the system manufacturer. Our patented a heartbeat device continually monitors the status of your telephone system reducing the need for onsite maintenance.
Heartbeat will detect a component that is not functioning correctly and automatically dials our service centre which is operational 24/7. In most cases, the potential fault is rectified remotely by a technician in just a few minutes.